Libra-Your Trusted Paterner in Custom Neoprene Products Manufacturing Since 2009
FAQ
37
How do you handle product compliance for different international markets?
We stay updated on international compliance requirements including EU REACH, US CPSIA, California Proposition 65, and various country-specific standards. Our quality team ensures all products meet destination market regulations, and we provide necessary documentation and certificates for customs clearance and market entry.
38
What is your process for handling product defects or quality issues?
We maintain a rigorous quality control system with multiple checkpoints, but if any issues arise, we have a structured process: immediate investigation, root cause analysis, corrective actions, and if necessary, reproduction or repair at our cost. Our defect rate is maintained below 1.5% through these comprehensive quality measures.
39
What communication channels do you offer for international clients?
We provide multiple communication options including email, WhatsApp, WeChat, Skype, and Zoom meetings. Each client is assigned a dedicated project manager who serves as your single point of contact, ensuring consistent communication and timely updates throughout the production process.
40
What is your policy on factory visits and audits?
We welcome client visits and third-party audits with prior arrangement. Our facilities are prepared for inspections with transparent operations, complete documentation, and dedicated staff to facilitate the audit process. Virtual factory tours are also available for clients unable to visit in person.
41
Do you provide marketing support for your clients?
Yes, we offer comprehensive marketing support including professional product photography, technical specification sheets, product description templates, and in some cases, sample products for trade shows and marketing campaigns. We also collaborate on co-marketing initiatives for established partnerships.
42
What after-sales support do you provide?
Our after-sales support includes technical assistance, spare parts availability, product usage guidance, and ongoing consultation for product improvements. We maintain long-term relationships with our clients and offer support even after order completion to ensure customer satisfaction and repeat business.
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Contact Us
Contact person: Shereen Xu
Tel: +86 159 2063 1276
Email: shereen@librasports.cn
Address: Fenglin Third Road, Wangchengpo Street, Yuelu District, Changsha, Hunan Province, 410000
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